Refund Policy

At Bong’s Flower Shop, we are committed to delivering fresh, high-quality floral masterpieces to your doorstep. However, we understand that there may be rare instances when you are not fully satisfied with your order. Please read our Refund and Exchange Policy below to ensure a smooth and transparent experience:

 

1. Our Satisfaction Guarantee

If, for any reason, you are not satisfied with the freshness or condition of your order, please contact us upon receiving the delivery. To assist you promptly, kindly provide the following:

  • Photos of the item delivered, clearly showing the issue.
  • Your order number and relevant details.

Contact Information for Quick Assistance:
📞 Phone: +63 917 179 5737
📧 Email: bongflowershop@gmail.com
💬 Facebook Messenger: Send us a message anytime, and our team will assist you.
🕒 Operating Hours: Monday to Sunday, 8:00 AM – 10:00 PM.

 

2. Return & Exchange Process

We are happy to replace your order if the flowers or items delivered fall below our quality standards. Here’s what you need to know:

  • Eligible Issues for Replacement:

    • Flowers arrived wilted or damaged.
    • Incorrect items or arrangements were delivered.
    • Missing items from the order.

  • Conditions for Exchange:

    • The issue must be reported within acceptance of the order.
    • Photos and order details must be provided for verification.

 

3. Refund Policy

Refunds may be processed under the following conditions:

  • For credit or debit card payments, refunds will be issued back to the original payment method or GCash. Processing time will depend on your bank’s terms and conditions.
  • Refunds will be based on the price of the affected item(s).

 

4. Non-Refundable Situations

Due to the perishable nature of our products, we cannot process refunds or exchanges in the following cases:

  1. Recipient Unavailability:

    • If the recipient is unavailable after three (3) delivery attempts, the order will be considered fulfilled.
    • We may require an alternative delivery address; otherwise, the items will be marked as delivered.

  2. Non-Acceptance of Delivery:

    • If the recipient declines the order for reasons outside our control, the item will be considered sold.

  3. Redelivery Fees:

    • For orders fulfilled by our delivery partners, redelivery fees may apply if the initial delivery attempt fails due to incorrect or unavailable recipient details.

 

5. Order Cancellation

Once an order has been dispatched or is already in transit, cancellations are not allowed. Please ensure all details are accurate before confirming your purchase.

 

Our Commitment

We strive to make every floral delivery a delightful experience. Should any concerns arise, we will do our best to resolve the issue quickly and ensure your satisfaction.